Frequently Asked Questions
Everything you need to know about your Silver Fern™ Brand shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges for a different size are free of charge, while returns for a refund incur a small restocking fee.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.
What materials are used in Silver Fern™ Brand apparel?
We prioritize premium, sustainable materials including organic cotton, recycled polyester, and high-grade wool blends to ensure both comfort and durability.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor the delivery status in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options through Klarna and Afterpay.